Trust and Security

Our Commitment

At Divine Vision, we are committed to upholding the highest standards of trust, safety, and transparency. Our participants’ wellbeing, privacy, and confidence in our services are at the core of everything we do.

Data Privacy

We handle personal and sensitive information in strict compliance with the Privacy Act 1988 and the NDIS (Quality Indicators) Guidelines. All data is stored securely, and only authorised personnel can access participant information.

Safety Measures

We implement rigorous safety protocols to ensure that participants receive services in a safe and supportive environment. All staff are trained in risk management, emergency procedures, and participant safeguarding.

Staff Screening and Training

• All staff undergo NDIS Worker Screening Checks
• Mandatory police and Working with Children checks are completed
• Regular training in participant rights, privacy, and abuse prevention

Incident Management

Any incidents or concerns are taken seriously and reported in accordance with NDIS requirements. We follow a clear, documented process to ensure prompt resolution and accountability.

Participant Rights

• To be treated with dignity and respect
• To feel safe and protected when receiving services
• To have your information kept confidential
• To raise concerns or complaints without fear of reprisal

Feedback and Complaints

Your feedback helps us improve. If you feel unsafe or have any trust concerns:

• Contact us at: [email protected] or +908765672344
• You may also contact the NDIS Commission at www.ndiscommission.gov.au or 1800 035 544.

Continuous Improvement

We regularly review and enhance our security practices to stay aligned with NDIS standards and participant expectations. Your safety and trust will always remain our top priority.